This article is intended for administrators of the ITscope account.
Some emails from ITscope will be sent on your behalf, such as for colleague invitations or for quotes. In order to prevent emails occasionally ending up in the spam folder, and to hide ITscope as the sender of the email, you have two options:
- You can authenticate your domain to enable sending through ITscope.
- You can let ITscope send emails through your own mail server.
These settings are located in the 'Email' section of the account configuration area:
Set up your own domain
If you do not want to use your own mail server, and want to continue to send everything via ITscope, then it is recommended to authorise ITscope to send emails on behalf of your domain via DNS settings. This is done by means of SPF and DKIM TXT entries for all domains from which you want to send via ITscope (the login aliases of your employees).
ITscope uses Mailgun as the email provider, in order to ensure that the technical architecture is state of the art and good deliverability results can be achieved.
To get the DNS entries that are required, select 'Add domain' in the account email section and enter your email domain. For example, if your employees log in with email addresses of the form 'firstname.lastname@example.org', then you should enter 'your-company.com' as the domain.
Then you will obtain two entries,
For SPF: DNS TXT entry: key=your-company.com
Value: v=spf1 include:mailgun.org ~all
(Note: if there is already an SPF entry for your domain, e.g. for Gmail or Outlook.com, you can simply incorporate the include:mailgun.org into the existing one, e.g.: 'v=spf1 include:mailgun.org include:_spf.google.com include:spf.crsend.com ~all')
For DKIM: DNS TXT entry: key=mx._domainkey.your-company.com and value=k=rsa; p=....
If you are unable to make the entries yourself, please forward the data to the person responsible for your Internet domain. If the entry does not take effect, emails sent in your name will be displayed as being 'sent via itscope.com', for example. The settings only become active when you make the entries, then select 'Recheck DNS entries' and if on ITscope the domain is set to 'Verified = yes'.
Security: mailgun.org has a very large IP address range for sending emails, which might be perceived as a security issue at first. However, the domain has to be authenticated via SPF and DKIM, which can only be achieved in cooperation between the domain owner and ITscope. Otherwise, someone would not have the right to send emails via Mailgun. Furthermore, the email reputation is secured by the fact that ITscope uses a dedicated IP address at Mailgun to send transactional emails, and this IP address cannot be shared.
Configure your own mail server
Alternatively, you can specify the SMTP access data for one of your mail servers via which ITscope should send emails. In this case you do not have to set up your own domain, but you have to select the option 'own mail server' for 'Send emails via'.