FTP server not available
The connection to the FTP server has failed.
FTP login not possible
The FTP credentials for price list retrieval are not correct.
FTP price list not found
The price list with the specified name cannot be found on the FTP server.
HTTP retrieval error
The price list cannot be requested from your HTTP web server.
Size comparison failed
The file size variation of the price liste is out of tolerance. If this happens more frequently please contact the ITscope Support in order to adjust the tolerance individually.
Retrieval time of price list too long
The retrieval time of the price list is out of tolerance. The retrieval of your price list is being aborted if it takes longer than 10 minutes.
File date not available
The modification date of the price list couldn't be retrieved.
- This can happen if the pricelist isn't available (cannot retreive a file date without a file)
- Incorrect configuration of the server
Price list not found
The directory where the price list is being placed is empty. Perhaps no price list has been uploaded yet.
Price list deprecated
Offers being older than three working days on ITscope will be automatically set to obsolete in order to ensure the currency of those.
In exceptional cases this can be more than three working days, depending on the type of the offers.
These offers will be marked as 'Price is outdated'. Thereby your offers will be recognizable as outdated for every customer and won't be exported in their ERPs and online shops by default.
Please check and update the price list of your company to provide the latest prices. After that you can request a new import by clicking the link in the E-mail.
Archive cannot be opened
The price list archive cannot be opened. Please validate if you can download, unzip and open the file on the server.
Archive cannot be unpacked
The price list cannot be unzipped. This can have several causes. Either the archive contains more than one file and the file we're looking for doesn't exist, or the archive is corrupted.
Problems with column headers
The name of one or more columns have changed or columns have been added or removed
Recognized change of categories
This test routine counts the different categories in your price list and compares it with the last successfully retreived price list. The import is being canceled if the variation is out of tolerance. If this happens more frequently please contact the ITscope Support in order to adjust the tolerance individually.
File too big / small
This test routine counts the products in your price list and compares it with the last successfully retrieved price list. The import is being canceled if the variation is out of tolerance. If this happens more frequently please contact the ITscope Support in order to adjust the tolerance individually.
Column structure has changed
The column structure test routine checks the type of content in the columns and compares it with the last successfully retrieved price list. For example, if a column only contained numbers and now it contains both numbers and letters the test will fail.
Column content has changed
The average column length test routine checks the average length of a column / row and compares with the last successfully retrieved price list. The import is being canceled if the variation is out of tolerance because the system assumes that some error has occured while creating the pricelist.