1001

FTP server not available

The connection to the FTP server has failed.

 

1002

FTP login not possible

The FTP credentials for price list retrieval are not correct.

 

1003

FTP price list not found

The price list with the specified name cannot be found on the FTP server.

 

1005

HTTP retrieval error

The price list cannot be requested from your HTTP web server.

 

1006

Size comparison failed

The file size variation of the price liste is out of tolerance. If this happens more frequently please contact the ITscope Support in order to adjust the tolerance individually.

 

1008

Retrieval time of price list too long

The retrieval time of the price list is out of tolerance. The retrieval of your price list is being aborted if it takes longer than 10 minutes.

 

1009

File date not available

The modification date of the price list couldn't be retrieved.

  • This can happen if the pricelist isn't available (cannot retreive a file date without a file)
  • Incorrect configuration of the server

 

1010

Price list not found

The directory where the price list is being placed is empty. Perhaps no price list has been uploaded yet.

 

1011

Price list deprecated

Offers being older than three working days on ITscope will be automatically set to obsolete in order to ensure the currency of those.
In exceptional cases this can be more than three working days, depending on the type of the offers.
These offers will be marked as 'Price is outdated'. Thereby your offers will be recognizable as outdated for every customer and won't be exported in their ERPs and online shops by default.
Please check and update the price list of your company to provide the latest prices. After that you can request a new import by clicking the link in the E-mail.

 

1100

Archive cannot be opened

The price list archive cannot be opened. Please validate if you can download, unzip and open the file on the server.

 

1101

Archive cannot be unpacked

The price list cannot be unzipped. This can have several causes. Either the archive contains more than one file and the file we're looking for doesn't exist, or the archive is corrupted.

 

1400

Problems with column headers

The name of one or more columns have changed or columns have been added or removed

 

1402

Recognized change of categories

This test routine counts the different categories in your price list and compares it with the last successfully retreived price list. The import is being canceled if the variation is out of tolerance. If this happens more frequently please contact the ITscope Support in order to adjust the tolerance individually.

 

1403

File too big / small

This test routine counts the products in your price list and compares it with the last successfully retrieved price list. The import is being canceled if the variation is out of tolerance. If this happens more frequently please contact the ITscope Support in order to adjust the tolerance individually.

 

1404

Column structure has changed

The column structure test routine checks the type of content in the columns and compares it with the last successfully retrieved price list. For example, if a column only contained numbers and now it contains both numbers and letters the test will fail.

 

1405

Column content has changed

The average column length test routine checks the average length of a column / row and compares with the last successfully retrieved price list. The import is being canceled if the variation is out of tolerance because the system assumes that some error has occured while creating the pricelist.

 

Note: This page has been translated with the Google Translation Service.

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